fbpx

Frequently Asked Questions

This Agreement was last modified on 18th February 2020

Shipping Information

What Shipping Methods Are Available?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus sapien lorem, consectetur et turpis id, blandit interdum metus. Morbi sed ligula id elit mollis efficitur ut nec ligula. Proin erat magna, pellentesque at elementum at, eleifend a tortor.

How Long Will it Take To Get My Package?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus sapien lorem, consectetur et turpis id, blandit interdum metus. Morbi sed ligula id elit mollis efficitur ut nec ligula. Proin erat magna, pellentesque at elementum at, eleifend a tortor.

How Do I Track My Order?

Integer ex turpis, venenatis vitae nibh vel, vestibulum maximus quam. Ut pretium orci ac vestibulum porttitor. Fusce tempus diam quis justo porttitor gravida.

Do I Need A Account To Place Order?

Integer ex turpis, venenatis vitae nibh vel, vestibulum maximus quam. Ut pretium orci ac vestibulum porttitor. Fusce tempus diam quis justo porttitor gravida.

Returns & Refunds FAQs

How do I know if my product is eligible for a refund and/or replacement?

Please visit the the non returnable items page to check if your product is eligible for a refund and/or replacement.

How long do I have to initiate my request for a refund or replacement?

You can initiate your request for refund or replacement within 7 days of delivery. For example: If you received your order on the 5th, then you have until the 12th to request a return.

How do I pack my return parcel to make sure it arrives in adequate condition?

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

What can I do if my return request was not accepted?

If your return request does not meet the Daraz Returns Policy conditions, you can claim your warranty (if any) from the authorized service center of the brand.

Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to Daraz.

How can I track my return?

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on ‘Need Help?’.

How long will it take to receive my replacement?

It will take between 5 and 22 days to send you the replacement product, depending on your location. Please refer to the product page on Daraz for further information about delivery time.

Do I also get refunded the shipping charges when returning a product?

Yes, the refunded amount would also include the shipping amount you were charged.

Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to Daraz.

Do I have to return all products in my order?

No, you do not have to return your whole order. It is fine just to return certain products.

Can I return my items after the return window as expired?

Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions 24/7 under customer.pk@care.daraz.com

 

If you experience issues after the Daraz return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.